Why Generic Outsourced Assistant Services like Exec, Operator, Etc. Failed

High-frequency tasks: Better to hire an expert
High-value tasks: Better to hire an expert
What’s left: low-frequency, low-value tasks

That and anyone good churns out of the system, gets a real job.

It’s that simple. 

(Because Sam Gerstenzang asked…)

Context: In 2011, I launched Humanoid, a crowdsourced virtual assistant service. And yeah, it had all these problems. 

For more context, check out Panos Ipeirotis’ writings on The Market for Lemons.


Also published on Medium.